Build and maintain positive relationships with existing business customers.
Communicate with clients by phone and email to understand their energy needs.
Handle customer enquiries and provide a professional, helpful service.
Support the account management team with day-to-day client requests.
Research and identify suitable energy solutions to meet customer requirements.
Prepare quotations, proposals and customer information.
Follow up with clients to build long-term business relationships.
Identify opportunities to develop existing accounts and generate new business.
Keep customer records and CRM systems up to date.
Liaise with energy suppliers and internal departments to resolve customer queries.
Monitor customer satisfaction and help resolve any issues or complaints.
Develop knowledge of the energy industry, energy efficiency and cost-saving solutions.
Work towards achieving personal and team targets.
Complete training and coursework towards the Level 3 Customer Service Apprenticeship.
Training
Teaching and learning the skills, knowledge and behaviours within Customer Services.
After the apprenticeship
On successful completion of the Level 3 Customer Service Apprenticeship, there may be an opportunity to progress into a permanent Account Manager role within the business. You will have the opportunity to develop your skills in customer relationship management, sales, negotiation and energy consultancy, with potential to progress into Senior Account Manager or Business Development roles as you gain experience.
Things to consider
Have you considered the hours / wage / location?
Entry requirements
GCSEs: English grade 4; Maths grade 4
What you’ll need
GCSE
English: 4
GCSE
Maths: 4
Skills: Administrative skills, Attention to detail, Communication skills, Creative, Customer care skills, Initiative, IT skills, Number skills, Organisation skills, Problem solving skills, Resiliance, Sales Skills, Team working
Taken from the listing. Check the full advert before you apply.