Admin & Clerical Opportunities – APPRENTICESHIP

A range of roles are available and full job descriptions will be provided at shortlisting for roles including receptionist, ward clerks. administrators etc.  Duties may include:

• Welcoming and assisting patients at reception, providing a friendly and professional first point of contact for all visitors.
• Managing appointment bookings and clinic schedules, ensuring efficient use of clinical time and smooth patient flow throughout the service.
• Handling telephone and face-to-face enquiries from patients, carers, and healthcare professionals, offering clear information and resolving queries promptly and courteously.
• Maintaining accurate patient records and administrative documentation, ensuring data is entered and stored in line with NHS policies and confidentiality requirements.
• Providing administrative support to clinical and administrative colleagues, helping to coordinate daily operations and contribute to the effective running of the service.
• Assisting with general office duties, such as filing, scanning, and processing correspondence, to ensure the team functions efficiently.

Training

Your induction will begin with  Day 1 with your line manager and a Teams introduction with  your Skills  Coach. This will be followed  by In-house delivery on the last Wednesday and Thursday of your first month for face-to-face training on our Oxford Road Campus. You will be required to attend monthly face-to-face sessions with the delivery team for a further 8 months.

After the apprenticeship

MFT has 10 hospitals and Local Community Organisations. There are ample opportunities to progress into a Band 3 role or higher upon completion of the apprenticeship programme. With an 'Apprenticeship First' approach, there are further opportunities to gain qualifications.

Things to consider

You must pass a Disclosure and Barring Service (DBS) check.