Administration Assistant Apprentice

• Answering incoming telephone calls, responding to patient enquiries and directing requests to the appropriate team or healthcare professional
• Supporting the front reception desk, welcoming patients and assisting with general enquiries
• Booking, amending and cancelling patient appointments in accordance with practice procedures
• Completing administrative tasks and patient requests accurately and within appropriate timescales
• Processing incoming correspondence, emails and electronic communications
• Managing and actioning tasks through the practice's clinical system, following established procedures and guidance
• Supporting the administration team with day-to-day duties, including data entry, scanning, filing and updating patient information
• Maintaining accurate and up-to-date patient records on the practice's clinical system
• Supporting prescription administration processes, including directing patient requests appropriately
• Providing patients with information about practice services and how to access them
• Assisting with the arrangement of patient transport, home visits and other administrative requests where required.
• Supporting colleagues across different administrative teams to ensure the smooth running of the practice
• Maintaining a clean, tidy and professional reception and working environment
• Handling confidential patient information appropriately and complying with GDPR, data protection and practice confidentiality policies
• Undertaking training and development activities as part of the apprenticeship programme
• Carrying out other reasonable administrative duties as required to support the practice

Training

Working towards Level 2 Administration Assistant Apprenticeship Standard. Work based learning with attendance once per month at Hertford Regional College, Broxbourne Campus.

After the apprenticeship

There may be opportunities for progression and a permanent position subject to business needs, performance and successful completion of the apprenticeship.

Things to consider

This role will be full time patient facing, telephone and computer based, Monday to Friday.