Administration Assistant Apprentice (Level 2) - Receptionist

• Welcome and assist patients and visitors in a friendly, courteous and professional manner.
• Deal with routine patient enquiries in person and by telephone, seeking assistance from experienced colleagues when required.
• Answer and direct telephone calls appropriately in accordance with practice procedures.
• Support patients in accessing the appropriate member of the practice team or service.
• Monitor patient arrivals and the waiting room and keep the appointment system updated.
• Provide a professional and respectful service to all patients, including those who may be anxious, distressed or have additional needs.
• Learn how to deal appropriately with challenging or sensitive situations, with support from experienced staff.
• Alongside reception responsibilities, the successful candidate will gain experience supporting the administration team with a range of administrative duties as and when required.

Training

Administration Assistant Level 2 apprenticeship standard.

After the apprenticeship

Upon successful completion of your Level 2 apprenticeship qualification, there may be an opportunity to progress further whilst also undertaking your Level 3 apprenticeship!