We are on the lookout for an enthusiastic and dedicated Customer Experience Specialist to join our exciting smart home company. This role is crucial in providing top-notch technical assistance and support to our customers, ensuring their satisfaction and smooth operation of their smart home products.
Responsibilities
Provide technical assistance and support to customers via phone, email, and chat
Troubleshoot and resolve hardware and software issues related to smart home products
Collaborate with cross-functional teams to escalate complex issues and ensure prompt resolution
Answer inbound phone calls promptly and professionally, addressing customer queries and issues
Respond to customer support tickets in a timely and efficient manner
Organize and coordinate returns for customers with faulty items
Update the Customer Relationship Management (CRM) system with relevant and accurate information
Assist other departments during quieter periods, including the sales team and warehouse team
Maintain a high level of product knowledge and stay up-to-date with new product releases and features
Provide feedback to the product development team on potential product improvements based on customer interactions
Training
In addition to gaining practical experience in the role, you will also attain an NVQ Level 3 Customer Service qualification which will help start your career and give you an insight into the businesses processes and procedures
Our training is all completed remotely via teams with a development coach who will be available for support 24/7 and will arrange weekly/fortnightly meetings with you
You will receive off-the-job training during this apprenticeship which is included in your weekly working hours
After the apprenticeship
Electrical Certifications
Sales Progression route
Software Developer Progression Route
Entry requirements
GCSEs: Maths & English grade 4/C or above
What you’ll need
GCSE
Maths & English: 4/C or above
Skills: Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Team working, Initiative
Taken from the listing. Check the full advert before you apply.