The role of a Customer Service advisor is vital to the smooth running of the aftersales department.
Duties will include:
Using systems, equipment and technology to meet the needs of your customers
Using a range of questioning skills, including listening and responding in a way that builds rapport
Understanding the difference between internal and external customers
Knowing the internal policies and procedures, including any complaints processes and digital media policies
Understanding the different needs and priorities of your customers and the best way to manage their expectations
Understanding your role and responsibilities
Knowing the targets and goals you need to deliver against
Training
Level 2 Retailer Apprenticeship Standard
Functional Skills if required
With mentoring, support and monitoring whilst at work, combined with residential training, you will gain the knowledge and skills required to achieve the qualification from working with some highly skilled professionals.
Residential training, all travel, and accommodation costs are covered by the employer.
After the apprenticeship
Once qualified, the right candidate can progress within the company
Things to consider
Once qualified, you will have a number of transferable skills. You may be expected to work Saturdays on a rota basis. Off the job training is on a residential basis.
Entry requirements
GCSEs: English & Maths grade C/4 or above
What you’ll need
GCSE
English & Maths: C/4 or above
Skills: Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Number skills, Analytical skills, Logical, Team working, Initiative, Non judgemental, Patience
Taken from the listing. Check the full advert before you apply.
Last checked 9 Nov 2026 from the employer’s own listing.