Apprentice Customer Service Advisor- Steven Eagell Toyota - Colchester

The role of a Customer Service advisor is vital to the smooth running of the aftersales department. 

Duties will include:

• Using systems, equipment and technology to meet the needs of your customers
• Using a range of questioning skills, including listening and responding in a way that builds rapport
• Understanding the difference between internal and external customers
• Knowing the internal policies and procedures, including any complaints processes and digital media policies
• Understanding the different needs and priorities of your customers and the best way to manage their expectations
• Understanding your role and responsibilities
• Knowing the targets and goals you need to deliver against

Training

If you are successful, you will be awarded:

• Level 2 Retailer Apprenticeship Standard

Please Note: Off the job training is on a residential basis with 3 residential blocks and fortnightly 1-1 training.

All travel and, accommodation costs are covered by the employer.

After the apprenticeship

Once qualified, the right candidate can progress within the company.

Things to consider

Plus points: If you find people interesting, enjoy working with computers and related systems and enjoy a fast-paced, constantly challenging environment, you’ll love this job. Possible negative points: This is a sales and marketing role. It requires focus and an ability to work very well with people from a variety of backgrounds. You will be expected to work Saturdays on a rota basis.