As a potential WHL ICTS Support Engineer, your list of tasks will include:
To supply 1st Line Support for the IT Department. Take calls and be the initial contact for the IT department, Have knowledge of fault diagnosis on hardware and software. Be responsible for logging customer queries, escalating complex queries to Engineers. Assist in the build of hardware, install and deploy hardware and software, assist with the unified communications deployment.
Take 1st Line Calls
Fault diagnosis on hardware and software
Communication both written and orally - relaying complex queries to seniors
Build of hardware
Installation of hardware and software
Installation and deployment of the unified communications systems
Be flexible, to work additional hours if requires
Be able to travel to visit other business premises
Gradually be exposed to the other areas of IT within WHG
Training
You will attend QA Limited virtually on a day release basis, completing your Level 3 over 2 years
You will follow a learning plan in the workplace, supported by a mentor
After the apprenticeship
Once qualified, you will progress to a Level 4 DevOps engineer apprenticeship and then a Level 6 degree apprenticeship.
Entry requirements
GCSEs: English,Maths and IT grade 6
What you’ll need
GCSE or equivalent
English,Maths and IT: 6
Once qualified, you will progress to a Level 4 DevOps engineer apprenticeship and then a Level 6 degree apprenticeship.
Skills: Communication skills, IT skills, Attention to detail, Customer care skills, Problem solving skills, Analytical skills, Logical, Team working, Initiative
Taken from the listing. Check the full advert before you apply.