Apprentice IT Support Technician

• Provide first-line technical support to clients via telephone, email and remote support tools.
• Log, update and manage support tickets within the service desk system.
• Diagnose and resolve straightforward hardware, software and Microsoft 365 issues.
• Escalate more complex issues to senior engineers, providing clear and accurate information.
• Assist with the deployment of new devices, software and cloud services.
• Build and maintain excellent relationships with customers through professional communication.
• Ensure all work is documented accurately and in line with company procedures.
• Contribute to knowledge base articles and internal documentation.
• Support senior engineers with project work where appropriate.
• Participate fully in apprenticeship training and self-development activities.

After the apprenticeship

Your earnings can increase over time with an apprenticeship. 

Successful completion of the apprenticeship may lead to a permanent full-time role, subject to performance and business needs.