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S2 COMPUTERS LTD · Norwich
To act as first contact for support calls, ensuring tickets are logged and dispatched promptly, resolving basic IT queries, and managing admin tasks such as spreadsheet and system updates.
Training will take place at City College Norwich in the college’s state of the art DigiTech Factory, which provides apprentices with a hybrid learning environment where industry-standard equipment & software is provided.
Successful completion of the apprenticeship opens up possibilities to go on to be an IT Technician or work within similar level roles post-qualifications.
The Level 4 Network Engineer programme is also an ideal progression pathway for apprentices who wish to professionally advance to 2nd or 3rd line support roles.
Please note that public transport to the office isn’t ideal, therefore the role would suit somebody with their own transport a lot better. The role is heavily desk and office based, with long periods at a computer.
Skills: Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Analytical skills, Team working, Initiative, Ability to multi-task
Taken from the listing. Check the full advert before you apply.
Last checked 10 Nov 2026 from the employer’s own listing. Report a problem with this listing