Apprentice IT Technician

Working as part of the school IT team, the apprentice will support the day-to-day operation of IT services, with guidance and training as they develop their skills. A typical day or week may include:

• Responding to IT queries from staff and students, helping to identify and resolve common technical problems
• Recording support requests in the IT service management system, updating tickets and referring more complex issues to the appropriate colleague
• Keeping staff informed of progress on reported faults and requests
• Assisting with the setup, maintenance and troubleshooting of Windows 11 PCs, laptops, tablets and Apple iOS devices
• Helping to install, configure and maintain peripherals, including multifunction printers and interactive classroom screens
• Assisting with software installation and upgrades, following school procedures and software licensing requirements
• Preparing IT and audiovisual equipment for meetings and conferences
• Helping to investigate recurring technical faults and promptly reporting major incidents to the IT team
• Working with colleagues on routine IT support tasks, following school policies on safeguarding, confidentiality, data protection and health and safety
• Taking part in apprenticeship training and professional development, applying new knowledge and skills in the workplace

Training

This training programme is completed via an Apprenticeship Standard at Level 3 and learners will achieve a Pearson Level 3 Information Communications Technician qualification.

Apprentices without Level 2 English and mathematics will need to achieve this level prior to taking the End Point Assessment.

Regular training contact will support the learner to develop the occupation standard’s knowledge, skills and behaviours. The learner will build a portfolio of evidence-based on real work projects.

The Apprenticeship Standard has three pathways to choose from:

• Support Technician
• Network Technician
• Digital Communications Technician

After the apprenticeship

On successful completion of the apprenticeship, the apprentice will have gained valuable practical experience, technical knowledge and professional IT support skills within a busy school environment.

The school has a positive track record of supporting apprentices into permanent employment, with previous IT apprentices successfully progressing into full-time positions within the school.

The apprenticeship provides a strong foundation for a future career in IT, including progression into technical support roles, further professional qualifications or higher-level apprenticeships.

Whilst permanent employment cannot be guaranteed, opportunities for continued employment may be considered, subject to performance, organisational requirements and the availability of suitable vacancies.

Things to consider

Please Note: This position is based in a Catholic school. Applicants are not required to be practising Catholics. However, the role may involve providing IT support during Catholic Mass or other religious services. Applicants will therefore be expected to respect the Catholic ethos of the school and the religious beliefs and practices of those around them.

Enrolment onto your apprenticeship programme is subject to prior attainment checks, and your Personal Learning Record will be reviewed upon successful appointment. We are also obligated to follow the guidelines around eligibility, set out by the government apprenticeship funding rules.

NB: Please include minimum qualifications (GCSE Maths and English grades) in your apprenticeship application. Tailor your application to the vacancy, dedicating 1-2 paragraphs for each question to demonstrate interest in the role and the company.

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