Apprentice IT Technician

• Logging and tracking support tickets, including all phone calls
• Escalating unresolved or more complex issues to the second line technician
• Working with the HR/data team to ensure that only appropriate accounts are active on both the local network and cloud services
• Monitoring web filtering, anti-virus, and any additional monitoring software that does not conflict with safeguarding procedures
• Maintaining the school’s wired and wireless network and ensuring they are only available to authorised users
• Conducting regular audits and health checks of on-site resources
• Handling more complex issues, such as software installations, hardware faults, and system/server configuration problems

Training

Information Communications Technician Level 3.

After the apprenticeship

Your earnings can increase over time with an apprenticeship. 

Successful completion of the apprenticeship may lead to a permanent full-time role, subject to performance and business needs.

Things to consider

• The ability to absorb information readily and speedily and work under pressure
• A good team player with good interpersonal skills and the ability to work effectively as part of a growing organisation
• The ability to respond effectively  and build good relationships with staff, outside agencies, and key stakeholders
• Excellent level of written and verbal skills
• Ability to exercise discretion and maintain confidentiality
• Excellent organisational skills with the ability to multitask
• Ability to use initiative and work independently
• Good IT skills, in particular Excel, Word and email