Assist Patients on the phone, electronically and in person, ensuring patients are at ease and giving any explanations within your competency
Signposting Patients to the correct service to ensure that they receive the right care first time as per reception triage protocol
Book in, amend and cancel patients’ appointments in line with practice protocols to ensure optimum efficiency of the appointments system
Patient recall inviting patients in for annual reviews as per their diary
Circulating messages appropriately using electronic systems
Handle payments to the Practice by cash ensuring accurate records are maintained
Ensure patients records are accurate and up to date
Open and distribute post, both on paper and electronically and email
Produce repeat prescriptions according to practice procedures and ensure timely distribution of completed prescriptions
Workflow (scanning) ensuring letters are scanned onto patients records and sent to clinician/pharmacy appropriately
Assisting Patients with registrations and informing patients of process
Create new patient record on the system and book new records in when we have received them
Check own emails daily
Flexibility to cross cover sickness and holidays
Ensure consulting rooms are stocked with the necessary equipment, information, and forms to enable clinics to proceed without interruption
Practice the highest standards of confidentiality when dealing with all aspects of patient information
Participating in activities required to assess compliance with CQC Fundamental Standard
Use all equipment in accordance with published instructions and guidelines
Report any faults or safety worries with equipment and premises
Maintain the Health and Safety of all staff, Patients and visitors
Maintain skills and undertake such training and development as may from time-to- time be required to maintain personal competency
Participate in all activities required by CQC registration
Participate in regular reviews of personal development plans
The post holder will, if required to do so, obtain, process and/or use information line with the GDPR requirements
To maintain information notice board in line with national/local health promotion campaigns
Attend relevant meetings as required
Immediately report any safeguarding or compliance concerns
Report on all significant events, including ‘near misses’ for inclusion in the Practice Risk Register
Training
The apprenticeship will be delivered remotely within the workplace with onsite visits from an assessor
Functional skills Maths & English delivered within a college setting (if applicable)
After the apprenticeship
On successful completion of the apprenticeship, there may be opportunities for permanent employment within the practice, with potential to progress into a Medical Receptionist or Medical Administrator role.
Things to consider
The successful applicant will be required to undergo a Disclosure and Barring Service (DBS) check.
Confidentiality is a must. All applicants are expected to maintain strict confidentiality and handle sensitive information with discretion and professionalism throughout their apprenticeship.
Entry requirements
GCSEs: Maths and English grade A-C or 4-9 or equivalent
What you’ll need
GCSE
Maths and English: A-C or 4-9 or equivalent
Checks
DBS check
The successful applicant will be required to undergo a Disclosure and Barring Service (DBS) check.
Skills: Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Team working, Initiative, Non judgemental, Patience
Taken from the listing. Check the full advert before you apply.