Apprentice Service Delivery Coordinator

As an Apprentice Service Delivery Coordinator, you will play an important role in ensuring the engineering inspection services are delivered efficiently and to a high standard. Working closely with the operational, technical, and engineering teams, you will help coordinate daily schedules, communicate with clients, monitor inspection progress, and maintain accurate service records.

• Manage the daily scheduling of engineering teams to ensure efficient and effective service delivery
• Act as a key point of contact for client service requests, issue resolution, and operational updates
• Maintain and update service records confidentially, ensuring compliance with relevant regulations and contractual obligations
• Maintain accurate account documentation, client communications and service records within BTIS systems
• Track inspection progress using BTIS scheduling systems and escalate potential delays or operational risks to line management
• Work closely with operational and technical teams to ensure seamless coordination of inspection services
• Identify opportunities for process improvements and contribute to enhancing service operations
• Maintain impartiality and confidentiality in all dealings, in accordance with ISO 17020 and BTIS Quality Management System (QMS) requirements
• Support the wider team with administrative and coordination duties as required

Training

The Level 3 Apprenticeship in Business Administration includes:

• Level 3 Apprenticeship in Business Administration
• Level 2 Functional Skills in Mathematics (if applicable)
• Level 2 Functional Skills in English (if applicable)

You will attend a half-day training session with HBTC, where you will develop your business administration knowledge and skills and work towards any required Functional Skills qualifications (where needed). Additional off-the-job training and an End Point Assessment will also form part of the apprenticeship.

After the apprenticeship

This apprenticeship offers an excellent opportunity to develop valuable skills, knowledge, and workplace experience. Upon successful completion, there may be opportunities for permanent employment, career progression within the company, or progression onto higher-level qualifications or further education.