Apprenticeship in a E Commerce Company; Business Administration with Digital Marketing, Leicester

Your duties will include (but will not be limited to):

• IT related order Administration & Management; Using LINNWORKS- Our order management system/software
• Stock and product administration( Linnworks) 
• Customer Services: Deal with order problems and customer enquiries - Good IT skills are an advantage
• Well-organised, you will also work daily in the dispatch area to help pack orders and manage the orders (scanning and administration using Linnwork’s. Purpose being is that you understand the products and problems associated with them as they arise)
• Social media postings and promoting - Create engaging posts and blogs

Training

• You will get NVQ Level 3 in Business Administration by the end of the apprenticeship with option to doing another higher apprenticeship if you wish
• The full apprenticeship will be in-house at the workplace. Our premises are in Oadby, Leicester. You will fully be supported by the employer for day-to-day learning about the job, but simultaneously supported by an approved training provider
• The training provider is government-approved and follows a strict approved training for the apprenticeship type; it will take place in-house 100% via online, over Team's meetings and with personal visits by a dedicated person appointed to you
• Off-the-job training will follow the time allocations outlined in the Occupational Standard
• Functional skills in maths and English (if required)

After the apprenticeship

• After the apprenticeship, we hope to take on the person on a permanent basis in our organisation, in a specific job role, having gained invaluable experience over the 12/18 months
• This job role will depend on where the strengths of the individual lie. Complete order management, for example
• Further courses are possible to attain a higher qualification whilst working us also if the individual wants to progress

Things to consider

Work is a variety of desk job and working in the dispatch area to manage orders. Both areas have computer consoles. You will help with packing orders to actually feel and understand the products to help you with your overall understanding of the product. Understanding the product is key to marketing functions and the ability to advise correct information to customers - all this is ONLY possible when you are involved with the product.

Learning the software called LINNWORKS is the core of your training; it manages our entire online business from start to finish, every task and action is integrated into this software.

So: a combination of practical shopfloor experience and involvement in the dispatch section on daily basis as well as desk orientated tasks are part of the role.