The apprentice will support the branch’s daily administrative activities, working closely with office colleagues, customers and field engineers by telephone and email.
Duties will include responding to customer enquiries, booking maintenance visits, processing emergency callouts and reactive breakdowns. Downloading and uploading reports via customer portals. They will also assist with processing LOLER reports alongside a lift technician, ensuring any required actions are recorded and follow-up engineer visits are arranged.
Additional responsibilities will include reviewing documents, maintaining accurate records, inputting data and helping to improve administrative processes within the branch and across the organisation.
This varied role will provide the apprentice with practical experience, opportunities to develop their communication, organisation and IT skills, and the chance to build confidence while learning how a busy service-based business operates.
Q1 Have you carried out any customer communications in the past i.e. email exchanges or telephone conversations
Q2. We currently have ten colleagues in the branch, have you been part of a team?
Training
Level 3 Business Administration Apprenticeship Standard
BPC Grow for Apprentices Personal Development Programme
1 day a week at B&P College to complete their Business Administration course.
After the apprenticeship
Progression to Full Time employment
Entry requirements
GCSEs: English & Maths grade 4 or above
What you’ll need
GCSE
English & Maths: 4 or above
Skills: Administrative skills, Attention to detail, Communication skills, Customer care skills, Initiative, IT skills, Organisation skills, Patience, Problem solving skills, Team working
Taken from the listing. Check the full advert before you apply.