Assist in responding to customer enquiries in a professional, accurate and timely manner.
Support the preparation, submission and follow-up of quotations under supervision.
Develop an understanding of customer requirements and assist in identifying appropriate products and solutions.
Support the processing and management of customer orders from receipt through to delivery and invoicing.
Build and maintain positive working relationships with customers, suppliers and internal departments.
Assist in handling and resolving customer complaints, escalating issues where appropriate and ensuring a positive customer experience.
Maintain accurate customer records, correspondence and documentation.
Support the team in achieving enquiry response times and order fulfilment targets.
Learn how to identify opportunities to provide additional products and services that add value to customers.
Deliver a professional, proactive and customer-focused service at all times.
After the apprenticeship
Upon successful completion of the Level 3 Business Administrator Apprenticeship, there may be the opportunity to secure permanent employment, depending on business needs and available vacancies at the time.
Entry requirements
GCSEs: English grade 4; Mathematics grade 4
What you’ll need
GCSE
English: 4
GCSE
Mathematics: 4
Skills: Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Logical, Team working, Initiative
Taken from the listing. Check the full advert before you apply.