Answers telephone calls/email enquiries and direct them appropriately
Assists in maintaining communication with internal and external stakeholders
Maintains filing systems and records
Performs record keeping functions; note taking etc
Schedules appointments for client assessments or reviews
Uploads and updates care plans on the system
Occasionally raises invoices and follows up on payments from clients
Operates office equipment to support office activities
Carries out administrative tasks as and when required
Assisting with staff supervision and rota management
Handling and escalating concerns or complaints when required
Working closely with the manager to ensure smooth service delivery
Training
Business Administrator Level 3
Attend monthly workshops
Receive ongoing support from a dedicated assessor through regular workplace visits
After the apprenticeship
Potential to progress onto a higher level qualification following successful completion of the programme, subject to employer requirements and individual career goals.
Entry requirements
GCSEs: English grade C/4; Maths grade C/4
What you’ll need
GCSE
English: C/4
GCSE
Maths: C/4
Skills: Communication skills, IT skills, Customer care skills, Problem solving skills, Administrative skills, Team working, Reliable
Taken from the listing. Check the full advert before you apply.