Business Administration Apprentice

The Business Administration Apprentice will report to the Practice Manager, with additional support and guidance from the Accounts Manager.

The apprentice will gain experience across several areas of the business, including:

• General administration: Providing day-to-day administrative support across the office.
• Reception duties: Greeting clients and visitors, answering switchboard calls and taking accurate messages.
• Supporting a busy property practice (conveyancing) - opening files, scanning, quoting, photocopying etc.
• Document management: Supporting filing and maintaining accurate records.
• Office management: Supporting the smooth running of the office and assisting with general practice management duties.
• Client service: Welcoming clients, organising refreshments and ensuring visitors receive a professional and friendly service.
• Communication: Liaising with colleagues across the business and supporting internal communication.
• Office support: Assisting with general office duties as required.

Training

• This is a Business Administration Level 3 apprenticeship which is delivered over an 18-month period
• You will be required to attend an initial induction period and training workshops at the training site, In-Comm Training Services in Aldridge or Telford, followed by monthly assessor visits to you in your company

After the apprenticeship

• Upon successful completion of the apprenticeship, there may be a full-time position available
• Beyond that, progression is dependent upon business needs, performance and suitability of the apprentice and interest in an ongoing career within the firm

Things to consider

The successful apprentice will be expected to demonstrate the following:

• Be practical, resilient and confident when communicating with a diverse range of clients, colleagues and external contacts.
• Maintain confidentiality and professionalism at all times, recognising the sensitive nature of legal documents and client information.
• Demonstrate a positive, supportive and enthusiastic approach to teamwork.
• Have good organisational skills and the ability to manage multiple tasks and competing priorities.
• Be flexible and adaptable, responding positively to changing business needs.
• Show enthusiasm, motivation and a commitment to delivering excellent customer service.
• Demonstrate accuracy and attention to detail when completing administrative and accounts-related tasks.
• Have a genuine interest in developing skills and knowledge in business administration and accounts.
• Be able to use their own initiative, work independently and manage their time effectively.
• Have basic IT skills, including the ability to use Microsoft Word and develop confidence using other office systems. Audio typing skills would be advantageous.
• Show an interest in working within a professional, customer-facing environment.
• Maintain a smart, professional appearance and present themselves appropriately when dealing with clients and visitors