Business administration Level 3 Apprentice

• Provide administrative support to the director and wider management team
• Produce letters, reports, forms, minutes and business correspondence
• Maintain accurate electronic and paper filing systems
• Scan, photocopy, archive and retrieve documents as required
• Organise and maintain confidential records
• Support diary management, meeting arrangements and room bookings.
• Assist with preparing documents for meetings, audits and inspections
• Data entry and information management
• Input information accurately into business, staffing and care management systems
• Update electronic databases and spreadsheets
• Ensure records are accurate, current and appropriately stored
• Generate reports and information requested by managers
• Monitor data quality and highlight discrepancies
• Maintain confidentiality when handling sensitive personal information.

Reception and Customer Service

• Welcome visitors, relatives, professionals and contractors
• Answer telephone calls promptly and professionally
• Respond to enquiries or direct them to the appropriate person
• Manage incoming and outgoing post
• Ensure reception areas remain welcoming and professional

Family and Service User Communication

• Contact families regarding reviews, appointments, meetings, events and general service updates
• Support communication relating to admissions and enquiries
• Provide information to prospective service users and relatives
• Maintain professional, courteous and compassionate communication at all times
• Escalate concerns or complaints appropriately

Training

All training will take place during working hours, you will attend monthly workshops with your delivery tutor to gain your qualification.

After the apprenticeship

This role provides an excellent opportunity to gain experience within a well-established, CQC-registered care organisation whilst developing a rewarding career in health and social care administration.

Things to consider

Successful applicant must drive or be able to access the location as there is no direct bus route.

This post is subject to an Enhanced Disclosure and Barring Service (DBS) check.

• Highly organised.
• Reliable and punctual.
• Excellent attention to detail.
• Professional appearance and conduct.
• Able to maintain confidentiality.
• Flexible and adaptable.
• Positive and enthusiastic attitude.
• Willingness to learn.
• Able to prioritise workload effectively.
• Compassionate and respectful towards older people and people living with dementia.