Business Administrator Apprentice (Forsters LLP)

The Role:

As a Business Administrator apprentice, your role will be critical in organising events and processes for the Learning and Development team, spanning training programmes, assessment days, trainee rotations and in-person and online workshops. You will support the smooth and efficient running of the team by providing high-quality administrative support, helping to improve processes and supporting the team to deliver an excellent standard of customer service to internal and external stakeholders.

The role will help you develop critical skills such as organisation, communication, IT systems, teamwork and problem-solving, while gaining an understanding of how a law firm operates. You will be given the opportunity to work with a wide range of people across the firm and build strong professional relationships, earning a nationally recognised qualification and a competitive salary while working in a supportive and collaborative environment.

Main duties and responsibilities:

Business Administration Support

• Providing day-to-day administrative support to the team carrying out a range of tasks, including arranging facilitators for training / recruitment sessions, booking rooms, arranging IT support, and catering, greeting external facilitators, liaising with training attendees and tracking attendance and attaining course feedback
• Responding to queries promptly and professionally
• Liaising with various service providers such as room bookings, maintenance, IT and hospitality to arrange training sessions / meetings
• On the day of training, ensuring sessions are correctly set up ahead of the starting time and being able to problem solve should any issues arise
• Producing communications, intranet pages and working with documents and presentations using Microsoft Office applications
• Taking notes at meetings, maintaining accurate records and filing systems, ensuring information is easy to locate and kept up to date
• Supporting the coordination of internal processes and workflows to help the team operate efficiently
• Assisting with data entry, reporting and basic analysis to support decision-making
• Processing invoices, expense claims or purchase orders in line with firm procedures
• Takes ownership of tasks from start to finish, proactively following up and chasing actions through to completion / deadline

Communication and Customer Service

• Acting as a first point of contact for colleagues and external contacts, providing a helpful and professional service
• Communicating effectively with stakeholders at all levels, adapting style as appropriate
• Liaising with colleagues in other Business Services teams, for example Document Production and Cashiers
• Supporting internal communications, including updating intranet resources and circulating information as required

Continuous Improvement and Team Support:

• Identifying opportunities to improve administrative processes and ways of working
• Supporting team projects and contributing ideas
• Working collaboratively with colleagues across teams to support shared business objectives, responsible business objectives and the firm’s values
• Developing an understanding of relevant policies, procedures and compliance requirements

Training

BPP apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

After the apprenticeship

To be confirmed. Dependent on business need and senior level approval.

Things to consider

• Interested in workplace culture, including professional development
• Good attention to detail with a methodical and highly organised approach to work