Answering telephones - first point of contact when answering calls
Effectively and accurately handling customer service enquiries (e.g. Settlement Figure requests)
Responsible for the appropriate distribution of customer service emails
Maintenance of computerised and manual records (Cleansing customer files to remove unnecessary information, ensuring documents are scanned so we hold a digital copy)
Day-to-day filing / photocopying / scanning
Monitoring stationery stock levels and ordering when appropriate
Production of documentation for signing by customers
Processing of payouts once signed documents received
Liaising with suppliers to request invoices and any amendments
Contacting funders to provide relevant information and ensure payouts are smoothly processed
Loading of new proposals onto deal management system
Checking and processing own book payouts
Learn to use Leasesoft for our own book lending (inputting of deals and in life servicing once live)
Completing relevant searches requested by the sales team / directors required for underwriting (Experian, land registry, valuation)
Actively chase any outstanding original documentation for own book agreements if not received at payout
To attend and / or complete any mandatory training courses stipulated by the company
To ensure the educational aspects of the apprenticeship are completed in a timely manner
Training
You will be working towards a Level 3 Business Administrator Apprenticeship standard.
You will receive on and off-the-job training and support from an assessor and an Apprenticeship Advisor.
You will be required to attend Cornwall College St Austell on a fortnightly basis as part of the apprenticeship training.
After the apprenticeship
Potential to move to other areas of the business internally, such as collections or sales, as well as progressing into the administration team. Opportunities are also available in the wider group in marketing, HR and finance.
Things to consider
Free car parking. Public transport links.
Entry requirements
GCSEs: English grade 5; Maths grade 5
What you’ll need
GCSE
English: 5
GCSE
Maths: 5
You will be working towards a Level 3 Business Administrator Apprenticeship standard.
Skills: Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Initiative, Patience
Taken from the listing. Check the full advert before you apply.