Business Administrator Apprentice - Managers Assistant

Duties

• Provide general administrative support to the office team and care assistants. Carry out administrative tasks as directed.
• Maintain accurate and up to date computerised and hard copy records, for example, staff and customer files. Photocopy and file documents accurately and efficiently.
• Answer telephone and face to face enquiries in a professional and respectful manner. Communicate with customers and their chosen representatives regarding their care and support needs, taking account of different communication needs and levels of understanding.
• Attend meetings where requested, take and distribute accurate notes within a reasonable time.
• Assist the registered manager with quality assurance checks. Carry out competitor analysis (such as mystery shopping) under guidance from the registered manager.
• Prepare training rooms before each training session – provide refreshments if requested.
• Maintain the stock of uniform, PPE (personal protective equipment) and other necessary supplies. Re-order supplies and keep records of items issued and returned
• Work flexibly as part of the team and apply Bluebird Care policies and procedures at all times.
• Undertake training and development to keep up to date with the law, best practice and changes in company policy. Apply this knowledge to day to day work and delivery of care.
• Understand and monitor health and safety in the workplace and in the field.
• Maintain full and accurate records and reporting systems in accordance with legal requirements and to ensure the effective running of the business.
• Monitor quality management and improvement systems.
• Monitor the effective recruitment, induction and training of all teams. Identify ongoing training needs and make sure staff are up to date with current best practice.
• Use social media as a promotional and business tool in line with brand guidelines.
• Attend career / recruitment shows / PR events, regularly post adverts for care assistants and other staff as required for the business.
• Attend external meetings and represent the service in a positive manner.
• Participate in the growth and development of the business. Work with the registered manager to achieve key performance targets.
• Keep all information about customers and their families secure and confidential except where Bluebird Care policy requires you to share information to protect the interests of our customers.

This list is not exhaustive, and you may be asked to carry out additional duties. We will provide you with full training in line with regulatory requirements.

Training

This will be an office based role, your location will be Bluebird Care, Hereford Road, Bayston Hill, Shrewsbury, Shropshire SY3 0ET.

After the apprenticeship

Upon successfully completing the apprenticeship, a full time position will be considered.

Things to consider

Understanding of the needs of homecare customers.