Processing personal and telephone requests for appointments, telephone consultations and ensuring callers are directed to the appropriate healthcare professional
Register new patients, temporary residents and any requiring immediate and necessary treatment, carefully checking all details for accuracy and enter on computer registration link
Taking messages and passing on information
Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
Ensure that system is operational at the beginning of each day and switched over to night service and that the answer phone operational at the end of each day.
Processing and distributing incoming and outgoing mail
Filing and retrieving paperwork
Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
Providing clerical assistance to practice staff as required, including word/data processing, filing, photocopying, and scanning
Ordering and monitoring of stationery and other supplies
Keeping the reception area, notice boards, leaflet etc. tidy and presentable
Book/edit/cancel appointments and recalls ensuring sufficient information is recorded to retrieve medical record.
Arrange transport to hospital appointments for housebound patients
Company Benefits:
NHS Pension
Access to NHS discounts
Free on-site parking
Training
Business Administrator Level 3 Apprenticeship Standard
After the apprenticeship
Once you have completed the apprenticeship, there are a number of roles which you can progress into with time, these include: Team Leader / Administrator / secretarial roles
Entry requirements
GCSEs: 5 x including English and maths grade 9-4/A*-C or above
What you’ll need
GCSE
5 x including English and maths: 9-4/A*-C or above
Skills: Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Team working
Taken from the listing. Check the full advert before you apply.