To manage Jeaton’s core customer bases to ensure we maintain, grow and our offerings, dealing with both spenders and non-spenders.
To ensure efficient handling of incoming customer contact (phone, e mail, social media etc) whilst always demonstrating the highest standard of customer service.
To be proactive in making outbound sales calls to all existing customers and new customers to generate revenue, develop business and secure margin.
To ensure that all customer quotations are followed up in a timely and effective manner.
To be able to understand and manage your own assigned accounts and the information associated with these, keeping good records and understanding the needs of each account.
The ability to meet and exceed the company set realistic targets for your accounts, which include monetary and margin/profit from a number perspective but also activity focused against the company productivity targets.
Working closely with all areas & divisions of the business to support our customers.
As required, occasional external field sales calls to represent Jeaton at multiple levels in the customer or prospect organisation.
Work closely with, fully support and endorse both our external sales team and digital marketing team to help ensure successful sales campaigns, whilst managing and promoting the Jeaton brand.
Ensure all customer and prospect contact information is obtained including email addresses, telephone and customer job responsibility always, including periodic checking for accuracy and relevance whilst including in the companies CRM software.
Understanding the needs and expectations of your customer, keeping them informed at each stage of the sales process with additional communication, involving other team members where needed.
Processing and adhering to a QMS contract review sales process, which supports and enables traceability for both ISO9001/AS9120 accreditations.
To be fully conversant with the company ERP system and related customer-oriented data management processes.
Training
Training will take place both in the workplace and at Preston College, allowing you to develop your knowledge, skills and behaviours through a combination of practical experience and structured learning.
You will attend Preston College for one full day every two weeks (bi-weekly), where you will work towards your apprenticeship qualification and develop the underpinning knowledge required for your role. The remainder of your training will take place within the workplace, where you will gain hands-on experience, apply your learning in real business situations and be supported by experienced colleagues and your apprenticeship assessor. This blended approach will help you build the skills and confidence needed for a successful career.
After the apprenticeship
Fulltime employment, and there could also be opportunities for further training and development.
Entry requirements
GCSEs: English grade Grade 4 or above; Maths grade Grade 4 or above
What you’ll need
GCSE
English: Grade 4 or above
GCSE
Maths: Grade 4 or above
Skills: Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Logical, Team working, Initiative, Non judgemental
Taken from the listing. Check the full advert before you apply.