Business Support Apprentice

• Provide a welcome and timely response to customer queries via telephone and email
• Provide order confirmations, proof of delivery documentation and other post-order communication as requested
• Contribute to the achievement of high level service targets in relation to customer needs
• Contribute to the receipt, processing and delivery of all orders for Pilkington Bradford with high levels of first-time accuracy and ensuring professional and appropriate communications on all order-related matters
• Work with the Customer Service Team Leader to receive, process and resolve all customer claims and complaints through the claims and complaints management system, ensuring professional and appropriate communications on all complaint-related matters
• Work with Sales and Operational teams to achieve Profit, Price Targets and Volume, for the Merchanting Sector
• Contribute to the development and submission of Volume Forecasts/Price Forecasts by Product and Customer
• Maintain work records as per Company requirements
• Be able to work independently and as part of a team
• Ensure all Time & Attendance data is completed in a timely manner before submitting to payroll
• Maintain holiday records for all employees
• Ensure all Purchase Orders are processed through the relevant system, receipted and authorised by the relevant Manager
• Complete all month end reports in a timely manner including Petty Cash, Staff Cash Sales

Training

Business Administrator Level 3.

After the apprenticeship

A permanent role in our Customer Service Team.

Things to consider

Must pass a pre-employment health assessment including drug and alcohol test.