Key facts
- Pay
- £15,600–£24,784
- Qualification
- Customer service specialist (level 3)
- Training provider
- GINGER NUT MEDIA LIMITED
- Length
- 4 months
- Hours
- 37.5 hours a week
- Starts
- 4 Jan 2027
- Standard
- Customer service specialist (level 3)
- Working pattern
- On-site
About the programme
- Account management and customer relationships.
- Manage a portfolio of B2B customer accounts, acting as the primary day-to-day point of contact.
- Build strong, trusted relationships that support long-term customer loyalty and growth.
- Conduct regular customer check-ins and account reviews to understand needs, challenges and opportunities.
- Monitor account activity, identify at-risk customers and support retention plans where needed.
- Deliver best-in-class customer service across every interaction. Revenue growth and account development.
- Identify and action upselling and cross-selling opportunities across the product range.
After the apprenticeship
Customer Service / Customer Account Executive.
Entry requirements
- GCSEs: English grade Grade 4 or above; Maths grade Grade 4 or above
What you’ll need
- GCSE
- English: Grade 4 or above
- GCSE
- Maths: Grade 4 or above
Skills: Communication skills, IT skills, Attention to detail, Customer care skills, Administrative skills
Taken from the listing. Check the full advert before you apply.
Last checked 10 Nov 2026 from the employer’s own listing. Report a problem with this listing