We require a new team member to initially predominantly assist with customer service and administrative duties, as well as support the rest of the team across one or more of the following areas:
Supervision of our board fitters’ work
Dealing with aspects of finance, including invoicing
Logistics and operations management, including stock between warehouses and daily rounds for the fitters
System administration of our CRM
The customer service role involves being the first port of call with our agents, dealing with job queries by phone and e-mail, and using our online ordering system to add and manage their jobs. The role will develop into managing workflow for our fitters, overseeing their daily rounds and quality assuring their work
There is potential for the role to progress further and to move into other aspects of our business (such as the areas mentioned above), depending on the skills that you have, as well as the opportunity for you to develop new skillsets.
Training
You will complete the Business Administrator Apprenticeship Standard Level 3 and the Functional Skills in maths and English (if you do not have the GCSEs/GCSE grades or equivalent)
Training will be carried out within the workplace; there is NO day release
Training will be carried out every 2-4 weeks
After the apprenticeship
Successful completion of the apprenticeship may lead to a permanent role and progression opportunities within customer service and/or administration depending on performance and business needs.
Things to consider
The job requires:
Excellent use of IT, including using systems, and office-based software
Experience in the ability to multi-task and prioritise jobs
The ability to supervise and lead others
A willingness to ask questions and learn, including understanding of all aspects of the company and how it works
The ability to use your initiative
Excellent e-mail and telephone call manner, dealing with any concerns with patience and building positive relationships with customers
An eye for detail and accuracy
Ability to be flexible in supporting other staff and their job roles
Dedicated to improving the business and willingness to offer suggestions for this
We are keen to receive applications showing what you can offer us as a company, and examples of which skills you have that you believe could benefit us
Entry requirements
GCSEs: English grade 4-9 or A*-C; Maths grade 4-9 or A*-C
What you’ll need
GCSE
English: 4-9 or A*-C
GCSE
Maths: 4-9 or A*-C
You will complete the Business Administrator Apprenticeship Standard Level 3 and the Functional Skills in maths and English (if you do not have the GCSEs/GCSE grades or equivalent)
Skills: Communication skills, IT skills, Customer care skills, Administrative skills, Team working, Initiative
Taken from the listing. Check the full advert before you apply.