Answering the phones to customers, clients and field agents.
Quality checking - attention to deal.
Planning skills and co-ordinating routes and appointments.
Email management.
Use of database and data input.
Deliver excellent customer service at all times.
Training
The apprentice will train on the job, by a work place mentor or manager.
You will be taught the processes and procedures and the specifics on how to do the role professionally and competently.
After the apprenticeship
Customer Service Administrator.
Senior Administrator.
Things to consider
Patience.
Stay calm in stressful situations.
Good attention to detail.
Able to show empathy and be assertive when needed.
Reliable and punctual.
Good IT skills and can use a PC.
Have professional vocabulary and able to write a professional email.
Some customer service experience would be advantageous.
Entry requirements
GCSEs: English grade 4; Maths grade 4
What you’ll need
GCSE
English: 4
GCSE
Maths: 4
Skills: Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Initiative, Non judgemental, Patience
Taken from the listing. Check the full advert before you apply.