Customer Service Apprentice

• You'll report to our Operations Manager and work closely with the rest of the team. 
• Take new enquiries by phone and email and send quotes, so you learn how the whole business works. 
• Look after customers from booking to event day, giving friendly, accurate and prompt service where nothing is too much trouble. 
• Reply to customer calls and emails promptly. 
• Help with customer orders and queries across our other brands too, including MakeHampers, Dodgy Clobba, GoHen and StagWeb. 
• For each new booking, check and confirm every part in writing with our suppliers. This can include hotels, daytime activities and evening events. 
• Speak to customers by phone and email to confirm final details nearer their event, such as group size and restaurant and bar choices, and collect their balance. 
• Build each group's event itinerary in our booking system. 
• Request and check invoices from our suppliers. 
• Collect customer feedback, pass it to our marketing team and help sort out any customer or supplier issues. 
• Enter information accurately in our booking system. Attention to detail and confidence with computers are a must. 
• Make sure every event runs smoothly, so customers don't have to worry about a thing. 
• Learn our range of activities and packages, so you know exactly what your customers are booking. 
• Join our quarterly team outings to try our suppliers' activities first hand, all expenses paid. 
• Get involved in other projects across the business, from marketing to sales, so you're never stuck doing one thing. Our business is seasonal, so these often pick up in quieter months. 

Training

In-house training, plus the Level 2 Customer Service Practitioner apprenticeship, structured and delivered by Cheshire College – South & West. If you don't have GCSE English and maths at grade 4 (C) or above, or equivalent, you'll also complete Level 2 Functional Skills in the relevant subject. 

After the apprenticeship

A future permanent role within the company may be available but not guaranteed.

Things to consider

This is a busy, customer-facing role that includes regular Saturday working and some shifts finishing at 7pm. You'll need to be able to get to our office in Chester city centre.