As a Customer Service Apprentice, you’ll gain hands-on experience across key areas of the branch, building the skills needed to deliver excellent service to our customers. You will rotate through:
Trade Counter – supporting and serving customers face-to-face Internal Sales / Office – handling calls, emails, and customer enquiries
Warehouse Operations – understanding stock, order fulfilment, and logistics
This well-rounded approach ensures you develop a strong understanding of both our products and how we support customers from enquiry through to delivery.
You’ll learn how to:
Communicate confidently with customers and colleagues
Handle enquiries, orders and problem-solving effectively
Use internal systems and processes
Deliver a high standard of customer service in a fast-paced environment