Welcoming customers into the showroom and providing a friendly, professional first impression
Assisting customers with product enquiries and helping them find suitable tile solutions
Answering telephone calls and responding to customer emails. Supporting the processing of online orders and customer enquiries
Learning about our product ranges, stock availability and promotional offers
Assisting with order preparation and liaising with the warehouse team
Supporting delivery scheduling for local and national customer deliveries
Processing sales transactions and maintaining accurate records
Helping to resolve customer queries and complaints in a professional manner
Maintaining showroom displays and ensuring products are presented attractively
Using business systems and technology to support customer service activities
Working collaboratively with colleagues across all departments
Following company policies relating to health and safety, data protection and customer service
Training
Training is hybrid and delivered in working hours
Sessions are monthly lasting approx. 3 hours
After the apprenticeship
Scope for progression and promotion within the company for the right person
Things to consider
Must have a driving license
There will be some heavy lifting and showroom cleaning and maintenance
Role can be labour intensive
Entry requirements
GCSEs: English grade A* - C / 9 - 4; Maths grade A* - C / 9 - 4
What you’ll need
GCSE
English: A* - C / 9 - 4
GCSE
Maths: A* - C / 9 - 4
Driving licence
Required
Must have a driving license
Skills: Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Logical, Team working, Initiative, Physical fitness
Taken from the listing. Check the full advert before you apply.