Customer Service Apprentice

Watermark Plumbing Supplies are looking for a friendly, enthusiastic and customer-focused apprentice to join their showroom team.

As a Customer Service Apprentice, you'll work with both trade customers and members of the public, helping them find the right products and providing an excellent customer experience from enquiry through to purchase and after-sales support. You'll also have the opportunity to learn how to use specialist bathroom design software to create realistic bathroom designs, helping customers bring their ideas to life.

Your duties will include:

• Welcoming customers into the showroom and providing a friendly service
• Building positive relationships with new and existing customers
• Assisting customers with product enquiries and offering advice
• Learning how to create bathroom designs using specialist design software
• Helping customers plan and visualise bathroom layouts and product choices
• Processing quotations, orders and payments using company systems
• Keeping customers informed throughout their order journey
• Supporting with customer queries and resolving issues where appropriate
• Working closely with colleagues, suppliers and other departments
• Maintaining a clean, safe and well-presented showroom environment
• Learning about plumbing, heating and bathroom products
• Supporting the team to deliver excellent customer service standards.

This is a varied role that offers the opportunity to gain valuable customer service, communication and administration skills whilst working in a professional showroom environment. The role also provides a creative element, allowing you to learn bathroom design skills and use specialist software to create customer plans and designs.

Training

As part of your apprenticeship, you will be enrolled onto a nationally recognised Customer Service Level 2 Practitioner via our training partner, Learning Skills Partnership. Your apprenticeship typically takes 15 months to complete and is fully supported through work based learning, this means that all training is done at the workplace eliminating the need to attend college. The successful candidate will be allocated a tutor who will provide a mixture of interactive online group teaching and 1-1 training monthly.

After the apprenticeship

On successful completion of the apprenticeship, there is the opportunity for the role to become a permanent position, subject to performance and mutual agreement. This is a great opportunity to build a long-term career with Watermark Plumbing Supplies and continue developing your skills and responsibilities within the business.