Customer Service Apprenticeship

We are looking for an enthusiastic and motivated Customer Service Apprentice to join our team at our Leatherhead office. This is an excellent opportunity for someone looking to start their career in customer service, gaining hands-on experience in a busy and varied business environment while working towards a recognised apprenticeship qualification.

As part of our Client Service Team, you'll gain practical experience in customer relationship management, sales order processing, procurement and supplier liaison. You’ll be involved in sourcing products and services, obtaining quotations, coordinating client requirements, and working with suppliers to ensure orders are fulfilled efficiently.

You'll gain experience across a wide range of products and services while developing your communication, organisational and problem-solving skills.

Key responsibilities:

• Deliver a first-class customer service experience, ensuring client enquiries and requirements are handled professionally and efficiently
• Prepare quotations, process customer orders and manage associated enquiries
• Build and maintain effective relationships with clients and suppliers
• Maintain regular communication with suppliers, following up on quotations, orders and deliveries to ensure client requirements are met
• Support the sales and account management teams with ongoing client requirements and bespoke requests
• Respond to customer queries, resolve issues and ensure timely follow-up
• Maintain accurate customer records and update information across internal business systems
• Assist with the sourcing of products and services to meet specific client requirements
• Contribute to achieving customer service standards and company KPIs
• Support the continuous improvement of customer service processes and procedures
• Follow company procedures and guidelines in line with our ISO 9001 and ISO 14001 management systems

Training

You will work towards a Customer Service Specialist Level 3 Advanced Apprenticeship, gaining practical experience alongside structured training and development.

Throughout your apprenticeship, you'll receive support from experienced colleagues to help you develop your knowledge, confidence and professional skills.

After the apprenticeship

MBM has a successful history of supporting apprentices, with many progressing into permanent positions across the business. Previous apprentices have also progressed from Level 3 qualifications into higher-level and degree apprenticeships. Following successful completion of your apprenticeship, there may be opportunities to develop your career within client services, account management, sales or other areas of the business, subject to performance and business requirements.