As a Customer Service Level 2 Apprentice, your typical day involves providing excellent service to customers and supporting the smooth operation of the business. You'll:
Call potential and existing clients
Keep up to date with an essential database
Use appropriate resources and technology to meet client needs
Gain a full understanding of our services to discuss with potential clients
Understand international markets to contribute to daily briefs and discuss with potential clients
Develop knowledge of relevant regulations and legislations
Provide excellent customer service via all communication platforms
Day-to-day use of the full Microsoft package
Provide clients with advice, guidance and support whilst managing their expectations
Understand the extended customer journey
Work closely with other departments to ensure tasks are managed accurately and efficiently
Research into customers behaviors including influencing factors such as loyalty, emotion, and culture
Your day as an apprentice will be varied and dynamic, offering valuable opportunities to develop customer service skills while contributing to the success of the business.
Training
Remote delivery at the apprentice's place of work
Educator visits every 2 weeks
After the apprenticeship
It is hoped but not guaranteed that after this apprenticeship a full offer of employment will be given
Things to consider
All hours are spent in the office so being able to travel in is essential
Entry requirements
GCSEs: 5 x GCSE's grade 4+
What you’ll need
GCSE
5 x GCSE's: 4+
5 x GCSE's grade 4+.
Skills: Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience
Taken from the listing. Check the full advert before you apply.