As our Customer Service Practitioner Apprentice, you'll be responsible for creating a warm, welcoming experience for every guest and supporting our front-of-house operations.
This apprenticeship follows the nationally recognised ST0072 Customer Service Practitioner standard, giving you a genuine Level 2 qualification while you earn.
You'll develop the knowledge, skills and behaviours to deliver high-quality service in line with Sala Thai's values, and completion leads to eligibility to join the Institute of Customer Service as an Individual member at Professional level.
Key Responsibilities:
Greeting and welcoming customers, creating a warm first impression of Sala Thai
Taking bookings and handling customer enquiries face-to-face, by phone, and digitally
Supporting food and drink service, working closely with the kitchen and front-of-house team
Processing orders accurately and efficiently
Resolving customer issues and complaints in a calm, professional manner
Maintaining excellent product and menu knowledge, including our authentic Thai dishes
Promoting the restaurant's services, events, and special offers
Treating every customer as an individual and upholding Sala Thai's service culture and values
Training
Your training will be provided online with our dedicated assessors at Oaklands College
These will include monthly workshops and work visits from our assessors
After the apprenticeship
After your apprenticeship, you could be hired as a permanent member of staff
Entry requirements
GCSEs: English grade Level 2-9; Maths grade Level 2-9
What you’ll need
GCSE
English: Level 2-9
GCSE
Maths: Level 2-9
Skills: Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience
Taken from the listing. Check the full advert before you apply.