Prepare and send weekly customer reports, including back-order reports, packing lists and shipment tracking updates.
Send weekly back-order reports to agents and Business Development Managers (BDMs).
Review the Date Change Report daily and update customers on delayed back orders.
Request shipping quotations from carriers.
Book collections, including daily DHL pickups and K&N trailers.
Liaise with DHL, K&N, UPS and other carriers for live shipment information.
Prepare DHL collection paperwork and daily K&N trailer invoice documentation.
Log VIP customer shipments with K&N for follow-up and KPI tracking.
Order DHL and UPS stationery and create customer-specific shipping labels.
Arrange parcel dispatches for other departments.
Help Internal Account Managers log sales opportunities and create and send quotations.
Release back orders and follow up with the warehouse on outstanding orders.
Attend monthly KPI meetings with the line manager and take part in regular training.
Training
Business Administrator Level 3 Apprenticeship with Rochdale Training, combining workplace experience and training. Apprenticeship standard delivered on site at the Employer premises.
After the apprenticeship
The role provides experience across export logistics, customer account support and administration.
Entry requirements
GCSEs: English grade 4; Maths grade 4; Business Studies grade Pass
What you’ll need
GCSE
English: 4
GCSE
Maths: 4
GCSE
Business Studies: Pass
Skills: Organisation skills, Problem solving skills, Team working, Creative, Initiative, Patience
Taken from the listing. Check the full advert before you apply.