Hospitality Supervisor Apprentice

This apprenticeship follows the nationally recognised ST0230 Hospitality Supervisor standard (Food & Beverage specialism), giving you a genuine Level 3 qualification while you earn and gain hands-on experience in a busy, independent hospitality business.

Key Responsibilities:

• Supervising front-of-house service during shifts, ensuring every guest receives an authentic, memorable Thai dining experience
• Leading and motivating team members during shifts, leading by example on standards and professionalism
• Coordinating table service, bookings, and special events, including cooking classes and private dining
• Briefing the team on menu items, specials, and dietary requirements so they can confidently guide customers
• Assisting with staff training and development
• Resolving customer queries and complaints calmly and professionally
• Supporting stock control, ordering, and operational planning, minimising waste and helping manage costs within budget
• Ensuring compliance with food hygiene and health and safety requirements
• Helping implement marketing and promotional activity, working alongside our social media and events team
• Learning to use booking and operational systems, including our staff SOP app

Training

Hospitality Supervisor Level 3.

Training will take place online with our fantastic assessors at Oaklands College.

After the apprenticeship

After your apprenticeship, you may be offered a permanent position within the company.

A clear route into a supervisory or management role, with the possibility of progressing into our upcoming second site in Welwyn Garden City.