Provide first and second-line technical support via telephone, email, remote support, and in person
Log, prioritise, manage, and resolve support requests using the company's helpdesk ticketing system
Support users with Microsoft 365 applications and cloud services
Manage Microsoft Entra ID (formerly Azure Active Directory), including user accounts, password resets, group membership, and access permissions
Administer Exchange Online, including mailbox management and distribution groups
Support Microsoft Teams, SharePoint Online, OneDrive for Business, and collaboration tools
Install, configure, and maintain Windows desktops and laptops.
Configure new user accounts, devices, and software
Support printers, mobile devices, and peripheral hardware
Troubleshoot networking issues, including Wi-Fi, VPN, DNS, DHCP, and connectivity problems
Escalate complex issues to third-line support or external suppliers where appropriate
Assist with software deployment, updates, and patch management
Maintain accurate documentation of support procedures and resolutions
Support IT asset management, including hardware and software inventories
Assist with IT projects, migrations, and system upgrades
Ensure compliance with IT security policies and best practices
After the apprenticeship
When you click 'apply', you'll be redirected to the NowSkills website to register your details. Once you've completed your registration, a member of our recruitment team will be in touch to discuss your eligibility and guide you through the next steps.
Things to consider
Microsoft 365 Administration
Exchange Online
Microsoft Teams
SharePoint Online
OneDrive for Business
Microsoft Entra ID (Azure AD)
Windows 10 and Windows 11
Microsoft Office Applications
Active Directory
What you’ll need
Skills: Communication skills, IT skills, Customer care skills, Problem solving skills, Logical, Team working
Taken from the listing. Check the full advert before you apply.