ICT Apprentice

• First-Line Technical Support
• Provide 1st line technical support as the primary point of contact for end user issues
• Respond to IT support requests via phone, email, ticketing systems, or in person
• Document resolution steps and maintain accurate records within the IT Knowledge Base
• Network & Connectivity Support
• Troubleshoot network, Wi-Fi, VPN, and internet connectivity issues
• Assist with fundamental cabling, patch panel mapping, and switch port testing
• Support basic configuration and monitoring of local area network (LAN) devices and wireless access points
• Systems & Infrastructure Maintenance
• Assist with backup checks and disaster recovery procedures to ensure data integrity and business continuity
• Build, image, configure, and deploy desktop PCs, laptops, mobile devices, and peripherals
• Manage user accounts, access permissions, and distribution lists across Active Directory
• Perform routine maintenance, including software updates, antivirus deployment, and system patches
• Professional Development & Personal Projects
• Undertake personal projects and develop technical skills during quieter periods to expand core IT knowledge

After the apprenticeship

Your earnings can increase over time with an apprenticeship.

Successful completion of the apprenticeship may lead to a permanent full-time role, subject to performance and business needs.

Things to consider

• Communication skills
• Attention to detail
• Demonstrable passion for IT
• Skilled in Microsoft Windows
• Understand hardware & Wi-Fi