This apprenticeship offers an excellent opportunity to begin a career within the IT team of a law firm. Working alongside experienced IT professionals, you will provide first-line technical support, assist colleagues with hardware, software and Microsoft 365 issues, and help maintain a secure and efficient technology environment.
You will develop practical skills in troubleshooting, device configuration, IT security, cloud technologies, networking, documentation and customer service while working towards a Level 3 Information Communications Technician apprenticeship.
What You Will Do
Provide first-line IT support to colleagues via desk-side support, telephone, email and ticketing systems.
Log, update and manage support tickets, ensuring accurate records and timely resolution.
Configure, deploy and support laptops, desktops, mobile devices and peripherals.
Support user onboarding and offboarding activities, including account creation and device setup.
Troubleshoot hardware, software, printing, network connectivity and Microsoft 365 issues.
Maintain IT asset registers, knowledge base articles and technical documentation.
Assist with routine maintenance, patching, updates and system health checks.
Support cloud-based platforms including Microsoft 365 and Azure services.
Follow security policies and assist with cyber security awareness, endpoint protection and compliance activities.
Escalate complex incidents appropriately and work closely with third-party suppliers when required.
Requirements
Essential:
Strong interest in Information Technology and technology support.
Good knowledge of Microsoft Windows and Microsoft 365.
Excellent communication and customer service skills.
Strong attention to detail and organisational abilities.
Analytical problem-solving mindset.
Ability to maintain confidentiality and handle sensitive information responsibly.
Skills, Knowledge & Personal Qualities
Strong interest in Information Technology and a desire to build a long-term career in IT support and infrastructure.
Excellent communication skills with the ability to explain technical issues clearly to users with varying levels of technical knowledge.
Strong customer service skills with a professional and approachable manner when supporting colleagues and stakeholders.
Good analytical and problem-solving skills, with the ability to diagnose and troubleshoot ICT issues using a logical approach.
Ability to document technical issues accurately, maintain records and follow escalation procedures where required.
Good organisational skills with the ability to prioritise workload and manage support requests effectively.
Willingness to learn new technologies including networking, cloud services, virtualisation and device management.
Ability to work independently and as part of a team, demonstrating initiative and accountability for personal development.
Strong attention to detail when configuring hardware, software and user accounts.
Positive attitude, enthusiasm for learning and commitment to continuous professional development.
Desirable Skills
Basic understanding of networking concepts such as Wi-Fi, switches, routers and IP addressing.
Familiarity with mobile devices, Windows laptops and desktop hardware.
Exposure to Microsoft Azure, Intune or other cloud-based technologies.
Awareness of PowerShell or other scripting technologies.
Training
Information Communications Technician Level 3 Apprenticeship Standard
You will also receive full training and support from the Just IT Apprenticeship Team to increase your skills
After the apprenticeship
Potential full-time position for the right candidate after completion of the apprenticeship
Entry requirements
GCSEs: English grade C/4 +; Maths grade C/4 +
What you’ll need
GCSE
English: C/4 +
GCSE
Maths: C/4 +
Provide first-line IT support to colleagues via desk-side support, telephone, email and ticketing systems.
Log, update and manage support tickets, ensuring accurate records and timely resolution.
Configure, deploy and support laptops, desktops, mobile devices and peripherals.
Support user onboarding and offboarding activities, including account creation and device setup.
Troubleshoot hardware, software, printing, network connectivity and Microsoft 365 issues.
Maintain IT asset registers, knowledge base articles and technical documentation.
Assist with routine maintenance, patching, updates and system health checks.
Support cloud-based platforms including Microsoft 365 and Azure services.
Follow security policies and assist with cyber security awareness, endpoint protection and compliance activities.
Escalate complex incidents appropriately and work closely with third-party suppliers when required.
Strong interest in Information Technology and technology support.
Good knowledge of Microsoft Windows and Microsoft 365.
Excellent communication and customer service skills.
Strong attention to detail and organisational abilities.
Analytical problem-solving mindset.
Skills: Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Initiative, Positive attitude, Motivated, Passion for ICT, Hardware and software, Troubleshooting, Office 365, IT Support, Excellent time management
Taken from the listing. Check the full advert before you apply.