IT support. Provide first-line support, log and prioritise tickets, troubleshoot routine issues and escalate when needed. Help with staff onboarding and offboarding.
Hardware and software. Set up and deploy laptops, desktops and mobile devices; install and configure applications; maintain accurate IT asset records.
Network support. Assist with monitoring and connectivity troubleshooting while learning about Wi-Fi, VPNs and network infrastructure.
Systems administration. Support user accounts and permissions, backups, updates and routine maintenance under supervision.
Cyber security. Support security monitoring and good security practices. Identify, report and help document potential threats using the team’s procedures.
Learning and documentation. Complete apprenticeship coursework and assessments, maintain your training portfolio and document solutions clearly.
Training
The programme integrates live and online workshops with self-paced learning, employing a guided discovery approach for individual learner contexts.
Learners are assigned a Digital Learning Consultant (DLC) for personalised coaching and support. These specialists ensure their successful progress, wellbeing, and readiness for assessments.
After the apprenticeship
Pathway potential progression:
Cyber Security: IT Apprentice / Trainee → Cyber Security Analyst → Senior Security Engineer → IT Manager
Network Engineering: IT Apprentice / Trainee → Junior Network Engineer → Senior Network Engineer → IT Manager
Systems Administration: IT Apprentice / Trainee → Junior Systems Administrator → IT Systems Administrator → IT Manager
Things to consider
Cobham is your base, with travel expected across the group. During your first three months you will be based at Cobham and paired with a colleague for site visits. After six months, you can normally begin visiting sites independently, depending on your progress and readiness.
Participation in the ECOS vehicle scheme may be possible for this group role and can be discussed further.
Entry requirements
GCSEs: 3 of any subject grade 4+ (A* - C); Maths & English grade 3+ (D or above)
What you’ll need
GCSE
3 of any subject: 4+ (A* - C)
GCSE
Maths & English: 3+ (D or above)
Skills: Driving licence & own vehicle
Taken from the listing. Check the full advert before you apply.