Acting as the first and single point of contact for customers contacting the service desk
Logging incoming incidents accurately and ensuring all relevant information is recorded within incident management systems
Managing and resolving support cases in line with agreed Service Level Agreements (SLAs)
Delivering excellent customer service by responding promptly, professionally and courteously to customer enquiries
Diagnosing and resolving desktop support issues using appropriate troubleshooting tools
Assigning incidents to the correct third-party support teams where required
Proactively managing customer expectations by providing updates and progress reports on outstanding incidents and requests
Training
The programme integrates live and online workshops with self-paced learning, employing a guided discovery approach for individual learner contexts.
Learners are assigned a Digital Learning Consultant (DLC) for personalised coaching and support. These specialists ensure their successful progress, wellbeing, and readiness for assessments.
After the apprenticeship
CHS Networks is a growing organisation that invests in their employees’ development and personal growth meaning, you will receive full on-the-job training
By working hard and demonstrating your ability, drive and commitment throughout your 16-month apprenticeship scheme, upon completion you will be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation
Entry requirements
GCSEs: 3 of any subject grade 4+ (A* - C); Maths & English grade 3+ (D or above)
What you’ll need
GCSE
3 of any subject: 4+ (A* - C)
GCSE
Maths & English: 3+ (D or above)
Skills: Communication skills, IT skills, Team working
Taken from the listing. Check the full advert before you apply.