IT Support: Providing first-line technical support to colleagues, both in person and remotely.
Hardware & Software: Helping set up, install, and maintain computers, laptops, printers, and other IT equipment.
Troubleshooting: Investigating and resolving hardware, software and network issues.
Microsoft 365 & Systems: Supporting users with Microsoft 365, Windows and other business applications.
IT Administration: Helping manage user accounts, permissions, and IT equipment.
Projects & Technology: Getting involved in system upgrades, IT projects, networking and cybersecurity.
Training
The Level 3 Apprenticeship in Information Communications Technician includes:
Level 3 Apprenticeship in Information Communications Technician
Level 2 Functional Skills in Mathematics (if applicable)
Level 2 Functional Skills in English (if applicable)
You will attend a half-day session at the Training Centre each week, where you will develop your IT knowledge, technical skills, and work towards any functional skills (where needed) that are required. Additional off the job training will also be required as part of the apprenticeship.
After the apprenticeship
This apprenticeship offers an excellent opportunity to develop valuable skills, knowledge, and workplace experience. Upon successful completion, there may be opportunities for permanent employment, career progression within the company, or progression onto higher-level qualifications or further education.
Entry requirements
GCSEs: English grade 4; Maths grade 4
What you’ll need
GCSE
English: 4
GCSE
Maths: 4
Skills: Communication skills, IT skills, Organisation skills, Logical, Team working, Initiative
Taken from the listing. Check the full advert before you apply.