IT Apprentice

• Provide first-line IT support, troubleshooting password resets, device setup, connectivity and general technical issues
• Support SharePoint and OneDrive access, permissions, synchronisation issues and user onboarding
• Help administer Microsoft 365, including user accounts, licences, Teams configuration and permissions
• Set up and maintain devices, asset registers and equipment, and support device lifecycle processes
• Support new starters with account setup, equipment and basic IT induction
• Log support requests, keep accurate records and escalate complex issues when needed
• Assist with VOIP system maintenance, troubleshooting and user setup
• Help maintain IT policies, procedures and documentation, and support cyber security compliance
• Assist with testing and introducing AI tools, and provide general operational support to other departments
• Develop an understanding of business processes, including invoice workflow tasks, basic transaction processing and other routine finance activities

Training

The successful candidate will be enrolled on the Level 3 Information and Communications Technician Apprenticeship, following the Support Technician pathway. The 18 month programme combines practical workplace experience with one day of college training per week. The apprentice will receive ongoing support from internal staff and external training partners to develop their skills and experience across the organisation's hybrid IT support model.

After the apprenticeship

On completion of the apprenticeship, there is possibility for further training within the industry. 

Things to consider

You MUST be prepared to commit to your work and training for the duration of the apprenticeship. In some cases, you may be required to have a telephone interview with Yeovil College prior to your application being passed on. If a suitable candidate is found prior to the advertised closing date, it may close earlier so please apply early to avoid disappointment.