Taking incoming calls from customers and logging issues onto the CRM system
Dealing with basic problems e.g. access to software remotely, mute button on PC is disabled, and internet is not working
Providing advice and support over the telephone
Responding to email enquiries
Organising repairs
Updating customers on the progress of repairs
Dealing with any other duties as and when required
Completing basic repairs if required
Personal specification:
The ideal candidate will have excellent communication skills
Reliable, approachable and upbeat
You will need to have an excellent telephone manner
The ability to work well in a team as well as independently
Keen to learn
An IT-related qualification would also be advantageous.
This role will be supported by the Information Communication Technician level 3 Apprenticeship standard.
Taking incoming calls from customers and logging issues onto the CRM system
Dealing with basic problems e.g. access to software remotely, mute button on PC is disabled, and internet is not working
Providing advice and support over the telephone
Responding to email enquiries
Organising repairs
Updating customers on the progress of repairs
Dealing with any other duties as and when required
Completing basic repairs if required
Personal specification:
The ideal candidate will have excellent communication skills
Reliable, approachable and upbeat
You will need to have an excellent telephone manner
The ability to work well in a team as well as independently
Keen to learn
An IT-related qualification would also be advantageous
This role will be supported by the Information Communication Technician level 3 Apprenticeship standard.
Training
Level 3 Information Communications Technician apprentice
Remote training delivery
Onefile
VLE
6 hours of dedicated training time every week.
After the apprenticeship
Possible full-time permanent position upon completion of the apprenticeship.
Entry requirements
GCSEs: English grade 4/C; Maths grade 4/c
What you’ll need
GCSE
English: 4/C
GCSE
Maths: 4/c
The ability to work well in a team as well as independently
Skills: Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience
Taken from the listing. Check the full advert before you apply.