IT Apprenticeship

• Setting up client accounts and passwords using Windows Group Policy Management for Office 365
• Effectively communicating via email, telephone, and face-to-face interactions to offer technical advice and guidance on-site
• Utilising their ticketing system to guide clients through issue resolution and adhere there 2 hour critical and 8-hour response SLAs
• Leveraging troubleshooting tools like Advanced IP Scanner, PowerShell Commands to work through scrips for Windows issues, and Sara Tools for Microsoft problems
• Performing stress tests and diagnostics when receiving or ordering equipment, ensuring everything operates flawlessly before deployment
• Conducting cable tests and diagnostics to pinpoint issues with sockets or handsets, and testing Firewalls to diagnose LAN or WAN problems
• Configuring and installing hardware both virtually and physically

Training

This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT.

You’ll get hands-on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance and setting up virtual environments. With our unique curriculum and one-to-one support, you’ll accelerate your skills and get the qualification and confidence you need to thrive in IT.

You’ll be based full time with an employer and will quickly become an important part of the team. Our training is 100% online, including real-time classes with our expert trainers and self-paced courses created by industry specialists.

After the apprenticeship

Possible progression upon successful completion of the apprenticeship.