Provide first-line IT support to clients via phone, email, and remote support tools
Assist with the administration and maintenance of Microsoft 365 and cloud-based services
Support cloud and networking infrastructure under the guidance of senior engineers
Help troubleshoot hardware, software, connectivity, and user access issues
Assist in monitoring and maintaining client systems to ensure reliability and performance
Create and maintain technical documentation and support records
Support system upgrades, software deployments, and new user setups
Learn and apply IT security best practices across client environments
Work closely with the wider technical team on a variety of cloud and infrastructure projects
Training
The programme integrates live and online workshops with self-paced learning, employing a guided discovery approach for individual learner contexts.
Learners are assigned a Digital Learning Consultant (DLC) for personalised coaching and support. These specialists ensure their successful progress, wellbeing, and readiness for assessments.
After the apprenticeship
This apprenticeship offers an excellent opportunity to build a long-term career in IT and cloud computing. You will gain experience across cloud platforms, networking, operating systems, and service management while working alongside experienced engineers.
Upon successful completion of the apprenticeship, there may be opportunities to progress into a permanent Cloud Support, IT Support, or Infrastructure role within the business.
Entry requirements
GCSEs: 3 of any subject grade 4+ (A* - C); Maths & English grade 3+ (D or above)
What you’ll need
GCSE
3 of any subject: 4+ (A* - C)
GCSE
Maths & English: 3+ (D or above)
Skills: Communication skills, IT skills, Attention to detail, Problem solving skills, Team working
Taken from the listing. Check the full advert before you apply.