Respond to client queries via phone, email, live chat and WhatsApp, logging all contacts in Halo PSA
Resolve common IT issues such as password resets, MFA, Outlook, printers, drives and device performance
Resolve routine alerts and escalate hardware or critical issues
Review Microsoft 365 and backup alerts
Manage user onboarding and offboarding, including Microsoft 365 accounts and licences
Prepare, test and deploy Windows devices, including returned equipment
Support Mac devices managed through Mosyle MDM
Assist with software and agent maintenance projects
Escalate security alerts immediately to senior support teams
Follow identity verification procedures before password or MFA resets
Keep documentation up to date and contribute to the knowledge base
Training
The programme integrates live and online workshops with self-paced learning, employing a guided discovery approach for individual learner contexts.
Learners are assigned a Digital Learning Consultant (DLC) for personalised coaching and support. These specialists ensure their successful progress, wellbeing, and readiness for assessments.
After the apprenticeship
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
Entry requirements
GCSEs: 3 of any subject grade 4+ (A* - C); Maths & English grade 3+ (D or above)
What you’ll need
GCSE
3 of any subject: 4+ (A* - C)
GCSE
Maths & English: 3+ (D or above)
Skills: Communication skills, IT skills, Organisation skills, Problem solving skills
Taken from the listing. Check the full advert before you apply.