From day one, you'll become part of the team, contributing to live projects and gaining practical experience through meaningful work and real responsibility.
Support the investigation of recurring service issues and help identify opportunities for improvement.
Assist with problem management activities, including maintaining records of known errors and improvement actions.
Work with engineers to understand the root causes of service issues and support the development of solutions.
Help capture operational requirements for new systems, services and enhancements.
Support testing, validation and service readiness activities for new or changed solutions.
Create and maintain knowledge articles, user guides, support procedures and operational documentation.
Assist with service transition activities, including knowledge transfer and operational handover.
Work with colleagues across the Support Team to improve processes, tools and service reliability.
Develop an understanding of Enforcement solutions, IT service management and the full service lifecycle through on-the-job learning.
Training
Apprenticeship will be delivered virtually through online interactive sessions (normally two hours a week). Off-the-job training will follow the time allocations outlined in the Occupational Standard.
After the apprenticeship
Permanent employment after apprenticeship as a support desk engineer.
Entry requirements
GCSEs: English grade 4; Maths grade 4
What you’ll need
GCSE
English: 4
GCSE
Maths: 4
Skills: Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Initiative, Identify Patterns
Taken from the listing. Check the full advert before you apply.